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Shipping & Handling
- Shipping
- Methods of shipping
- Standard Shipping
- Shipping Restrictions
- Unlimited Furniture Delivery From $199
- Direct Ship
- Made to Order
- Shipping methods for items temporarily out-of-stock
- Freight Forwarding Terms and Conditions
Shipping
Here you will find information about shipping to all U.S. residential and business addresses in all states, except Hawaii & Alaska.
For APO/FPO addresses, please enter APO/FPO as the city, the correct U.S. state and your APO/FPO ZIP code.
We do not currently offer shipping out of the United States.
We will ship your order from either our distribution center in Los Angeles or directly from vendor.
Purchases are shipped when all items are in stock. Partially in stock purchases will not be shipped until all items are in stock. If you would like your in-stock items shipped immediately, please contact 424.999.4626 for assistance. Additional shipping charges may apply.
Methods of shipping
UPS is our major carrier for standard shipping. We use a variety of major Freight Delivery carriers for larger items like Furniture that exceed UPS ground size and weight requirements.
*Special Handling and Oversize charges may apply and are based on total value of your order and the size, shape or weight of the item(s) being purchased. All orders received over $400.00 will be shipped with a signature requested for delivery.
Standard Shipping
Accessories and select Direct Ship furniture will ship via UPS ground.
Items will be dropped at front door and there are no additional services, such as in-home placement, assembly etc. included.
| Order Total (Before Tax) | Standard (5-9 Business Days) | Standard Plus (2-4 Business Days) |
|---|---|---|
| Up to $40 | $9.95 | $34.95 |
| $40.01 to $100 | $19.95 | $44.95 |
| $100.01 to $200 | $29.95 | $54.95 |
| $200.01 to $300 | $39.95 | $64.95 |
| $300.01 to $500 | $49.95 | $74.95 |
| $500.01 to $750 | $74.99 | $99.95 |
| $750.01 to $1000 | $99.95 | $124.95 |
| Over $1000 | 10% of Order Total | 20% of Order Total |
Shipping Restrictions
Certain items may not be eligible for Standard Plus shipping. These items include but are not limited to; art, lamps, mirrors, furniture, bean bags, certain accessories, any item with a length, width, height or girth greater than 24” or any item that requires a delivery surcharge. We will contact you if there is an issue with your order. Shipping of some restricted items may cause a delay in the processing of your order.
Unlimited Furniture Delivery From $199
An unlimited number of eligible Furniture items can be delivered for a single flat rate per shipping address. White Glove Delivery service is included on all flat rate orders unless noted otherwise on product page. Furniture items travel via freight carriers which may have extended processing and delivery times. Delivery rates are based on the driving distance from a Z Gallerie store. Direct Ship Furniture is included in flat rate but are not eligible for White Glove service.
DELIVERY TYPES - will be noted on the product page.
1. curbside- placement in first dry area (porch, garage, or driveway) with 2 to 4-hour delivery window.
2. threshold- placement of product just inside the first available entryway or room with 2 to 4-hour delivery window.
3. premium/ white glove- Includes (2) person team, up to two flights of stairs, room of choice placement, unpacking, light assembly (if necessary), product inspection and debris removal.
Up to 75 Miles: Was $279, Now $199
75 - 200 Miles: Was $379, Now $299
Over 200 Miles: $479
*An oversize charge may be required on select items.
It is the customer's responsibility to measure to be sure that the items purchased will fit through all doorways, halls, stairwells, elevators or any other passageways. View our guidelines on measuring for proper fit of any furniture. None of the delivery services offer a hosting service.
Direct Ship
Direct Ship purchases will ship separately, directly to you via FedEx Ground Delivery. "Curbside" or "Threshold" Freight Delivery may be used for some larger items. Direct Ship orders cannot be picked up in any of our store locations, warehouse facilities or satellite warehouses. Separate Shipping Charges, Special Handling or Oversize charges may apply. For information on returning or exchanging your Direct Ship purchase please call 1.800.358.8288 or see our returns page for more information. Return shipping charges will be deducted from all Direct Ship purchases.
Made to Order
Made to order and direct ship purchases are not in stock and will ship in quoted delivery dates.
Combining Made to Order items with merchandise that is in stock on orders will cause a delay in the shipping of the order until all of the items have arrived and are available for shipping
Shipping methods for items temporarily out-of-stock
If items are temporarily out-of-stock, we will contact you as soon as possible by phone or email. You will have the choice to keep the order as placed, adjust it to exclude the out of stock item or cancel the order. The total shipping and handling charges will be appropriately adjusted and charged as the merchandise is shipped. Please note total shipping and handling charges will not increase for split orders of accessory items. Combining in stock and out of stock items in your order will cause a delay in the shipping of your order until all items have arrived.
Freight Forwarding Terms and Conditions
Z Gallerie will gladly deliver your order to your pre-selected freight forwarder – hired or contracted by you – located within the contiguous United States. The delivery fee charged by Z Gallerie only covers the cost to transport your order from our facilities or our affiliates to your freight forwarder. Our delivery fee does not cover any costs associated to transport your order to its final foreign destination (i.e., crating costs, port charges, consular fees, documentation fees, insurance costs, import fees, brokerage fees, etc.) – these are your responsibility.
Z Gallerie will not be listed on the Bill of Lading, or on any export documentation or serve as the Exporter of Record, Beneficiary, Notify Party, and/or the U.S. Principal Party in Interest.
The customer is solely responsible for import taxes, custom duties, fees levied by the destination country, and any other custom clearance charges and fees related to the export of Z Gallerie products, including:
Costs charged by the customer's selected freight forwarder in order to prepare the shipment for the final foreign destination (i.e., crating costs, port charges, consular fees, documentation fees, insurance costs, import/export fees, brokerage fees, etc).
Z Gallerie cannot prepare shipments for international delivery or load international containers at any of our facilities or subsidiaries. As such, the customer's selected freight forwarder is responsible for:
Determining shipment's weights/dimensions and cube, as well as creating commercial documents.
Inspecting products to determine HTS classification, commodity descriptions, and product country of origin.
Note: Z Gallerie cannot provide photos or digital images of products.
You may e-mail us at customerservice@zgallerie.com or contact us toll free at 424.999.4626.
Monday - Friday: 7:00am - 5:00pm PST
Saturday & Sunday: Closed
Holiday Hours
9:00am - 5:00pm PST
New Year's Day, Memorial Day, Fourth of July, and Labor Day
Closed: Thanksgiving Day and Christmas Day