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    • Returns & Exchanges

    Non-Returnable Merchandise

    • Custom order items, including Furniture, Art, Window Panels and Bedding

    • Clearance Items (products with prices ending in $.X7) 

    • International orders

    • Gift Cards

    Returnable Merchandise

    Furniture

    To process a furniture return or exchange, please email customerservice@zgallerie.com or call 424.999.4626, and include your order number, item to be returned/exchanged, and reason for the return/exchange. Stocked Furniture can be returned or exchanged within 14 days of receipt, and a 25% restocking fee will be charged on all furniture returns. Custom Furniture is not returnable. Delivery fees and oversize fees are non-refundable. Orders placed before January 19, 2024 are not subject to refund as per the bankruptcy court decision Case No. 23-19159 . Please review the details here.

    Non-Furniture

    To process a non-furniture return or exchange, please email customerservice@zgallerie.com or call 424.999.4626, and include your order number, item to be returned/exchanged, and reason for the return/exchange. Non-Furniture products are eligible for an exchange or refund within 14 days of receipt. Custom Art, Custom Window Panels, and Custom Bedding are not returnable. 

    Once the return/exchange is approved, the product needs to be returned within 14 days to our warehouse. Pack and seal your return securely in the original package if possible. Complete the required information on the Return/Exchange Form located on the back of the original packaging invoice and include it in the package. Packages must be returned prepaid at the customer’s expense. Z Gallerie cannot accept C.O.D. deliveries. Z Gallerie does not hold any responsibility for missing parcels. We recommend items are returned using a tracked postal service or with postal insurance. 

    It will take up to 30 days from the date that Z Gallerie has received your return for your exchange or refund to be processed. 

    Mail your package to:
    Z Gallerie
    Attn: Return Center
    1855 West 139th Street
    Gardena, CA 90249

    Refunds

    Refunds will be processed when the item has been received in our warehouse. The returned item will be inspected and approved for refunds. Please allow up to 30 days from the date that Z Gallerie has received your return for the refund to be processed. Refunds will be processed depending on the original method of payment: 

    • Credit Card or PayPal: Refunds will be credited to the credit card or account used on the original purchase within 30 days of the item being received in our warehouse. 

    • Cash or Check: Refunds will be issued as a company check and mailed to you within 30 days of the item being received in our warehouse. 

    There will be no refunds processed on any orders placed prior to January 19, 2024. Please reference this link for any questions or concerns.

    Defects or Damages 

    If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at 424.999.4626. We will attempt to repair the defect/damage or arrange an exchange. We will ask for photos to determine the best course of action. All claims must be made within 7 days of receipt. Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. 

    Important Disclaimers 

    Arrival Dates 

    Z Gallerie does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery. 

    Delivery 

    Delivery services are available within the lower 48 states. We do not ship to Alaska, Hawaii or US Territories. All merchandise must be paid in full prior to delivery. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable. 

    Color & Finish 

    Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time. 

    Space Limitations  

    Customers are responsible for their space limitations. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.). 

    Oversize Fees  

    Items such as Furniture, Rugs, Mirrors and Art are in most cases large and heavy and oversize charges can apply. This charge is listed on the item page and is in addition to regular delivery and processing charges. Oversize fees are not refundable. 

    Storage   

    Occasionally, our customers have requested to store their fulfilled Z Gallerie order in our facility until they are able to accept a delivery. While we can accommodate these requests on a short-term basis, please be aware that any orders stored by Z Gallerie for more than 30 days are subject to a $150 monthly storage fee and can only be stored for up to 90 days. After 90 days, Z Gallerie will consider the items abandoned. Z Gallerie reserves the right to resell the items with no refund. 

    Sale and Clearance Merchandise    

    We cannot accept returns on any merchandise with prices ending $.X7 as these products are final sale clearance items. 

    Custom Order Items (Furniture, Art, Window Panels, and Bedding)  

    Custom Furniture, Custom Art, Custom Window Panels, and Custom Bedding are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, your sales associate has only provided you with an estimated ship time. 

    International Orders

    All international orders placed with Z Gallerie are considered final at the point of shipping from Z Gallerie's warehouse. No refund or exchanges. Z Gallerie offers no service for orders shipped outside of the United States. All vendor warranties are considered null and void without exception. It is the purchaser's responsibility to ensure proper insurance coverage is available to cover loss or damage for orders shipped outside of the US.