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Z Rewards FAQ
- How much is the membership fee?
- Is the membership based on a calendar year or a rolling year?
- Who do I contact with questions about my Z Rewards Membership?
- What is included in the Z Rewards Membership?
- How do I earn Z Gold?
- Does the 10% cash back apply on sale items as well?
- Does the 10% cash back apply when other discount codes are used?
- How do I use my Z Gold?
- Can I redeem my Z Gold for purchases in stores?
- Can I use my Z Gold to purchase items and send to others (gifts or otherwise?)
- What is Z Gold?
- What causes the value of Z Gold to fluctuate?
- How do I know my Z Gold balance?
- Can I use my Z Gold for purchases outside of Z Gallerie?
- When is the next Free Shipping Event?
- When is the next Flash Sale?
- Will my Z Rewards membership renew automatically at the end of it’s term?
- Can I terminate my membership early and receive a refund if no purchases have been made?
- What are Z Rewards terms and conditions?
How much is the membership fee?
The annual fee is $79, plus applicable taxes...
Is the membership based on a calendar year or a rolling year?
Membership is valid for one year from date of purchase. If membership is purchased on March 13, 2021, it will be valid until March 13, 2022.
Who do I contact with questions about my Z Rewards Membership?
You may call 1-424-999-4626.
What is included in the Z Rewards Membership?
Benefits include 10% cash back in Z Gold on purchases, Free Shipping events, Early access to flash sales and a new member bonus award.
How do I earn Z Gold?
As an active member you earn 10% cash back in the form of Z Gold on every purchase of Z Gallerie merchandise, excluding gift cards and warranty items. So if you purchase a $1000 couch , you earn $100 worth of Z Gold.
Does the 10% cash back apply on sale items as well?
Yes, you earn 10% cash back on all full price and sale merchandise.
Does the 10% cash back apply when other discount codes are used?
Yes, you earn 10% cash back in Z Gold on both full priced and sale or promotionally discounted merchandise.
How do I use my Z Gold?
You can apply Z Gold toward any Z Gallerie merchandise purchased online. This includes both full priced and sale items, there are no exclusions.
Can I redeem my Z Gold for purchases in stores?
Currently Z Gold can only be earned and redeemed for online purchases.
Can I use my Z Gold to purchase items and send to others (gifts or otherwise?)
Yes, you can redeem Z Gold for any Z Gallerie merchandise for yourself or others you may choose to ship to.
What is Z Gold?
Created for Z Gallerie, Z Gold is a digital token meaning the value of the earned Z Gold in your account may increase over time. Active Z Rewards member accounts will never decrease in value other than for what you choose to redeem on Z Gallerie merchandise.
What causes the value of Z Gold to fluctuate?
Z Gold’s fair market price fluctuates as loyalty program members earn and spend rewards, and as it is traded in the open market.
How do I know my Z Gold balance?
You can see your Z Gold balance anytime you log into your account on ZGallerie.com, additionally you will receive a monthly statement with your Z Gold account balance.
Can I use my Z Gold for purchases outside of Z Gallerie?
At this time Z Gold can only be used to purchase Z Gallerie merchandise and gift cards.
When is the next Free Shipping Event?
These members only events are once per quarter and will be announced to members via email in advance of the event. Details of each event may vary and certain merchandise exclusions may apply.
When is the next Flash Sale?
The next flash sale date is not determined. Members receive 24 hour advance notice of flash sales when they occur.
Will my Z Rewards membership renew automatically at the end of it’s term?
You will be notified 2 weeks in advance of your renewal billing date. If you choose not to cancel your membership will automatically renew.
Can I terminate my membership early and receive a refund if no purchases have been made?
Membership Fee is non-refundable after 30 days from sign up unless otherwise legally required.  If you wish to cancel within 30 days of sign up, Membership Fee amount will be refunded, less the amount of any already redeemed Z Gold; any remaining Z Gold in your account will be forfeited. If you have redeemed Z Gold in an amount that exceeds Membership Fee amount, you will not receive a refund. If you have questions about terminating your membership, please call 1-424-999-4626.